To ensure you are satisfied with your purchase, we offer the following Guarantees and Warranties.
All our products come with minimum of One (1) Year Warranty to maximum of Five (5) Years Warranty.
Under conditions of normal usage we will conduct repairs on any defect in workmanship without any charge to the original purchaser for a one year period from the date of possession of the original purchase.
Warranty coverage does not apply to furniture that has been heavily soiled, stained, intentionally misused, altered, improperly cleaned, infested, damaged in transit, or otherwise damaged in a way that is not the result of defect in the workmanship of the product.
If the item cannot be repaired, the item will be replaced with the same or comparable furniture. If the same item is not available, we will manufacture the same.
Guarantee of fabrics
Since manufacturers of upholstered fabrics do not guarantee their merchandise from shrinkage, color fastness, or quality wearing, we are unable to consider adjustments, claims or credits for fabric merchandise.
To ensure the longevity of your fabric and leather products, optional protection is recommended. Please read the care instructions carefully.
Mattress Warranty Programs
Your warranty is specific to the brand of mattress you have purchased. Please refer to the warranty card that came with your merchandise at the time of pickup or delivery.
Special Order Furniture and Online Only Purchases
Special Order and Online Only purchases must be paid for in full at the time of sale.
If you cancel the Special Order or Online Only purchase, you agree that Charna Interiors shall retain up to thirty percent (30%) of the purchase price as compensation for the manufacturing, handling, and inventory costs related to the order.